Customer service is one of Toronto's largest hiring categories, spanning telecom, banking, tech, insurance, and government. Whether you're looking for an entry-level role with no experience or a step up from a call centre into a client advisory position, the employers below are actively posting in the Toronto market. Each listing links directly to current Indeed Canada search results so you're always seeing live postings.
Toronto employers currently hiring customer service roles
Sourced from Indeed Canada and employer career pages as of June 8, 2026.
Rogers Communications
Customer Service Representative · Toronto, ON · Full-time and Part-time
Rogers regularly posts inbound and retention-focused CSR roles at their Toronto contact centres. Starting pay is typically $18–$21/hr with shift premium for evenings and weekends. Benefits begin after three months and include extended health, dental, and a Rogers employee discount on services.
View openings →Telus
Customer Service Advisor · Toronto, ON · Full-time
Telus posts both in-person and remote-eligible CSR roles in Toronto for wireless, internet, and business solutions support. Competitive pay in the $19–$23/hr range and a strong internal mobility track make Telus a popular entry point for people who want to build a telecom career.
View openings →Bell Canada
Customer Support Specialist · Toronto, ON · Full-time
Bell's customer service hires handle inbound inquiries for wireless, Fibe TV, and internet products. Toronto-area contact centre roles often have bilingual (French/English) tracks that pay a premium. Bell also hires retention specialists with higher base pay for handling escalations.
View openings →TD Bank
Customer Service Advisor · Toronto, ON · Full-time and Part-time
TD hires customer service advisors at branch level across the GTA as well as for phone banking support. Branch-based roles offer exposure to a wide range of personal banking products and a clear pathway to financial advisor or personal banking officer positions. Pay ranges from $20–$25/hr depending on location and experience.
View openings →RBC (Royal Bank of Canada)
Client Service Representative · Toronto, ON · Full-time
RBC's client service roles sit at bank branches throughout Toronto handling account inquiries, transaction support, and product referrals. The role is structured, scripted enough for new entrants, and offers a strong benefits package including a defined contribution pension plan — rare at entry level.
View openings →Scotiabank
Customer Service Representative · Toronto, ON · Full-time
Scotiabank posts CSR roles at branches and for its phone banking channel. Their Toronto branches particularly seek bilingual candidates for Spanish-speaking and other multilingual customer bases. Entry-level positions start around $21/hr and include full benefits from day one for salaried hires.
View openings →Shopify
Merchant Support Specialist · Remote (Canada) · Full-time
Shopify's support roles are entirely remote and available to Toronto-based candidates. They support e-commerce merchants with store setup, billing, and technical troubleshooting. Pay starts around $22/hr and Shopify's culture emphasizes self-direction and written communication — better suited to candidates who are comfortable in a less-structured environment than a traditional contact centre.
View openings →Intact Insurance
Customer Service Representative · Toronto, ON · Full-time
Intact posts CSR roles for their personal lines insurance operations — primarily handling policy inquiries, renewals, and claims intake. Insurance CSR experience is well-regarded and often leads to licensed broker or underwriting roles. Intact offers RRSP matching and a comprehensive benefits package.
View openings →ServiceOntario
Client Service Representative · Toronto, ON · Full-time (Ontario Public Service)
ServiceOntario locations across Toronto hire client service reps to assist the public with driver's licences, health cards, vehicle registration, and business registrations. Ontario Public Service roles include a defined benefit pension, excellent benefits, and predictable hours. Competition is higher than private sector CSR roles but the stability is unmatched.
View openings →Toronto-area SMBs
Customer Support Specialist · Toronto, ON · Full-time and Part-time
Smaller Toronto employers — e-commerce brands, property management firms, local financial services companies — regularly post customer service roles on Indeed with faster hiring timelines than large corporations. Response time from application to interview is typically 3–7 days. Browse CanuckHire for independently posted openings you won't find on large aggregators.
View openings →What customer service reps earn in Toronto
Pay varies significantly by industry and experience level. Entry-level CSR roles at retail and food service employers often start at or just above Ontario's minimum wage of $17.60/hr. Financial services, tech, and insurance employers pay considerably more.
| Experience level | Hourly range | Annual equivalent |
|---|---|---|
| Entry-level (0–1 year) | $17.60–$20/hr | $36,000–$42,000 |
| Experienced (2–4 years) | $20–$26/hr | $42,000–$54,000 |
| Senior / team lead | $26–$35/hr | $54,000–$73,000 |
| Manager | Salaried | $65,000–$90,000+ |
Source: Indeed Salary estimates and PayScale Canada, May 2026. Banks and insurance consistently pay at the top of each range. Retail and food service CSR roles cluster near the bottom. Bilingualism (French/English) typically adds 5–15% to base pay.
In-person vs remote customer service roles in Toronto
Toronto's customer service market splits roughly into three categories. Branch-based roles (banks, ServiceOntario, insurance offices) require in-person attendance. Contact centre roles at telecoms (Rogers, Bell, Telus) may be hybrid — in-office for training, then partially remote. Tech support roles (Shopify, software companies) are often fully remote with Toronto simply being the candidate's jurisdiction.
Remote roles typically pay at the same level as in-office equivalents but require stronger written communication and self-management skills. If you're applying to remote roles, a fast and reliable internet connection and a quiet workspace are non-negotiable prerequisites employers will ask about directly. See our guide to applying for jobs online in Canada for tips on presenting your setup credibly.
What employers actually look for in customer service hires
Every customer service job posting lists communication skills and problem-solving — but the traits that actually drive hiring decisions are more specific. Hiring managers in Toronto's CSR market consistently describe the same shortlist of differentiating qualities.
- Patience under pressure. Not just patience with customers, but the ability to stay regulated and professional when a caller is angry or a situation is ambiguous. This is the trait most likely to come up in roleplay-style interview screening.
- Clear, direct verbal communication. Filler words, over-qualification, and long pauses are red flags for interviewers. Short, confident answers signal that you'll communicate the same way on calls.
- De-escalation instinct. Experienced candidates can describe a specific situation where they turned a frustrated customer into a resolved one. If you don't have a work example, a retail, volunteer, or even personal conflict example works — the skill transfers.
- Typing speed and system fluency. Contact centre roles often require concurrent CRM entry while talking. A minimum of 35 WPM is standard; 45–50 WPM is competitive. Many employers test this before an offer.
Browse all customer service openings on CanuckHire
The listings above are a curated snapshot — for a live, searchable view of customer service and support openings across the GTA, browse all jobs on CanuckHire. Employers post directly, so you'll find roles that haven't made it to the major aggregators yet. For salary context before you apply, see our guide to customer service rep salaries in Toronto.
Frequently asked questions
Do I need experience to get a customer service job in Toronto?
Not always. Entry-level CSR roles at retail chains, telecoms, and banks are regularly filled by candidates with no formal customer service experience. Employers in these sectors have structured training programs. What matters more than experience is composure under pressure, clear communication, and a genuine willingness to help. Volunteering or retail experience is a useful signal even if it wasn't titled customer service.
What is the minimum wage for customer service jobs in Toronto?
Ontario's general minimum wage is $17.60/hr as of October 2025. Most entry-level CSR roles in Toronto pay at or above this, with financial services and tech roles typically starting at $20/hr or higher. Always check the posting for the stated range before applying.
Are customer service jobs in Toronto mostly in-person or remote?
Both exist. Branch-based roles at banks and government services are in-person. Telecom contact centre roles are often hybrid (in-office for training, some remote shifts after). Tech company support roles are frequently fully remote. The posting will usually specify, if it doesn't, ask in the first interview.
How do I get a customer service job at a Canadian bank?
Apply through the bank's careers portal directly (TD, RBC, Scotiabank, BMO, CIBC all have dedicated career sites) or via Indeed. Emphasize any experience handling money, following procedures, or maintaining confidentiality. Banks screen heavily for reliability and professionalism, dress conservatively for interviews and arrive early.
What is the difference between a customer service rep and a customer support specialist?
Titles vary by employer. 'Customer service representative' is typically used in banking, telecom, and government contexts, often involving account inquiries and transactions. 'Customer support specialist' is more common in tech companies, often involving technical troubleshooting via chat or email. The core skills overlap; the tools and knowledge base differ.