Call centre roles are among the most reliably available entry-level jobs in Toronto, with no degree required and most employers offering paid training on their systems and products. This list covers both BPO (business process outsourcing) companies and in-house contact centres at telecoms and banks — two very different work environments that suit different people.
Call centre employers currently hiring in Toronto
Sourced from Indeed Canada and employer career pages as of June 8, 2026.
Teleperformance Canada
Inbound Customer Service Agent · Toronto, ON · Full-time
Teleperformance is one of the largest BPO employers in Canada, with Toronto operations handling inbound calls for major telecom, retail, and financial services clients. They hire in cohorts, meaning training classes start on set dates — applying early puts you in the next available class. Pay starts at $17.60–$19/hr with shift premium for evenings.
View openings →Concentrix
Customer Experience Specialist · Toronto, ON · Full-time and Part-time
Concentrix operates contact centre sites in Toronto and surrounding areas, handling inbound service for tech, retail, and healthcare clients. They frequently hire for both in-person and remote-eligible roles. Concentrix is known for a structured onboarding period (typically 2–3 weeks of classroom training before going live on calls).
View openings →TTEC Canada
Customer Service Representative · Toronto area · Full-time
TTEC (formerly TeleTech) posts remote-eligible call centre agent roles open to Toronto candidates. Clients span financial services, technology, and government programs. TTEC advertises a “work from home” model for many Toronto-area postings, making it accessible for candidates who lack transit access to downtown contact centres.
View openings →Sutherland Global Services
Technical Support / Customer Service Agent · Toronto, ON · Full-time
Sutherland handles contact centre operations for tech and telecom clients. Toronto-area roles often involve a mix of inbound customer service and light technical troubleshooting (internet, device setup). No tech background is required — they train on the product; the role values communication over technical depth at the entry level.
View openings →Alorica
Inbound Call Centre Agent · Toronto, ON · Full-time and Part-time
Alorica operates BPO contact centres serving retail and e-commerce clients. Toronto postings include both English-only and bilingual French/English roles. Part-time availability makes Alorica a realistic option for students. Scheduling typically includes a mix of weekday and weekend shifts based on client volume patterns.
View openings →Rogers Communications (in-house)
Inbound Customer Service Representative · Toronto, ON · Full-time
Rogers runs its own in-house contact centre operations — separate from third-party BPO providers. In-house call centre roles at Rogers offer more job stability, a direct employment relationship, and access to Rogers' benefits and employee discount program. Starting pay is typically $18–$21/hr with evening and weekend premiums.
View openings →Telus (contact centre)
Contact Centre Representative · Toronto, ON · Full-time
Telus's Toronto contact centre hires for wireless and internet support roles with a strong focus on first-call resolution. Like Rogers, Telus in-house roles come with a benefits package and employee service discounts. Telus also invests in internal career development — many current team leads and supervisors started in entry-level call centre positions.
View openings →TD Bank (phone banking)
Phone Banking Representative · Toronto, ON · Full-time
TD's phone banking centre is one of the largest financial services call operations in Canada. Representatives handle inbound calls from personal banking customers — account inquiries, transfers, dispute resolution. Pay starts around $20–$22/hr and the role includes TD's full benefits package and defined contribution pension. A credit check is standard during onboarding.
View openings →Bell Canada (contact centre)
Customer Care Representative · Toronto, ON · Full-time
Bell hires for their consumer and business customer care operations in Toronto, covering wireline, wireless, and Fibe TV and internet products. Bell's in-house contact centre roles include bilingual tracks (French premium available) and a structured career path toward technical support or retention specialist roles for strong performers.
View openings →What call centre agents earn in Toronto
Pay in Toronto call centres varies significantly between BPO providers and in-house operations. BPO employers (Teleperformance, Concentrix, TTEC) typically pay $17.60–$20/hr for inbound service roles — meeting or slightly exceeding Ontario minimum wage. In-house contact centres at telecoms and banks pay $19–$23/hr for equivalent work, reflecting the more stable employment relationship and longer average tenure.
Outbound and sales-focused call centre roles often layer commission on top of a lower base. A telecom retention rep at $18/hr base might earn $22–$26/hr effective when monthly save and upgrade targets are hit. These roles carry more income variability but higher upside for people who are comfortable with sales-adjacent conversations.
Evening and weekend shift premiums of $0.50–$2/hr above base are standard across most Toronto contact centre employers. If you can take evening shifts, you'll nearly always earn above the advertised base rate.
Call centre work reality: what to expect on the job
Call centre work is measurable, structured, and repetitive — those qualities are either positives or negatives depending on your working style. Before you apply, it's worth understanding what a typical shift actually looks like.
- Headsets and screen work. Most shifts involve 6–8 hours of headset time with brief scheduled breaks. You'll typically have 2–3 screens open: the call handling system, the CRM for account lookup, and a knowledge base for common issues.
- Performance metrics. Your work is measured constantly. Common KPIs include Average Handle Time (AHT), Customer Satisfaction Score (CSAT), and First Call Resolution (FCR). Supervisors review these weekly. High performers get better shift choices; low performers are coached or put on improvement plans.
- Shift rotations. Most Toronto contact centres run 7am–11pm operations, seven days a week. At the entry level, you'll typically be assigned a fixed schedule (usually including at least one weekend day) rather than choosing your own shifts. Schedules are usually set in advance by seniority.
- Call volume and pacing. Inbound queues mean you often go directly from one call to the next with minimal wrap time. High-volume periods (Monday mornings, billing cycle dates, product outages) can be intense. BPO roles tend to have higher call volume than in-house operations because they serve more clients with thinner staffing.
BPO vs in-house call centres: the key differences
BPO (business process outsourcing) call centres like Teleperformance and Concentrix are hired by other companies to handle their customer calls. In-house contact centres at Rogers, TD, or Bell are run directly by those companies to serve their own customers. The distinction matters for your day-to-day experience.
BPO employers tend to hire faster (smaller HR bureaucracy) and have higher turnover. You may be assigned to different client accounts over time, giving you exposure to different industries. Pay and benefits are typically lower than in-house equivalents. BPO roles are a good starting point if you want to get into customer service quickly and build experience before moving to an in-house role at a bank or telecom.
In-house call centres pay more, offer stronger benefits, and have clearer internal career paths. The tradeoff is a longer hiring process and more competition for open roles. If you already have 6–12 months of BPO call centre experience, you'll be competitive for in-house roles at Toronto's major banks and telecoms. For related reading, see our guide on customer service rep salaries in Toronto.
Frequently asked questions
Do I need experience to get a call centre job in Toronto?
No. Call centre is one of the most accessible entry-level jobs in Toronto. BPO employers hire regularly with no experience required and train you on their systems and client accounts during a 2–3 week onboarding period. The main hiring requirements are clear spoken English (or bilingual French/English for premium roles), basic computer proficiency, and the ability to stay calm under pressure.
What is the difference between inbound and outbound call centre roles?
Inbound roles involve answering calls from customers who reach out to you, for support, billing inquiries, or account changes. Outbound roles involve calling customers (or prospects) to follow up, collect information, or sell. Inbound is more common in Toronto at the entry level and generally less stressful. Outbound and blended roles often include commission incentives.
What are the hours like for call centre jobs in Toronto?
Most Toronto contact centres operate from 7am to 11pm, seven days a week. At the entry level, expect a fixed schedule that includes at least one weekend day. Specific shifts (morning, afternoon, evening) are usually assigned based on seniority. Evening shifts carry a shift premium of $0.50–$2/hr above base.
Is call centre work available remotely in Toronto?
Yes. TTEC, some Concentrix programs, and several tech company support teams offer remote call centre roles open to Toronto candidates. In-house call centres at banks and telecoms are less likely to be fully remote, though some hybrid options exist. Remote roles require a quiet workspace, high-speed internet, and usually a hardwired connection.
How quickly do call centre jobs in Toronto hire?
BPO employers typically move from application to offer in 1–2 weeks, with cohort training classes starting monthly. In-house call centre roles at banks and telecoms take longer, usually 3–5 weeks from application to start, due to more extensive background checks and structured interview processes.